Overview

 
Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we can no longer offer a full refund or exchange.
 
To be eligible for a return, your item must be unused, in the same condition you received it, and in its original packaging.
 

Non-Returnable Items

 
The following items cannot be returned:
 
  • Custom or personalized products (including engraved coffee gear)
  • Gift cards
  • Items marked as final sale
  • Products that show signs of use, damage, or missing parts not caused by our error
 

Proof of Purchase

 
To process your return, we require a receipt or order confirmation as proof of purchase.
 
Please do not send your item back to the product manufacturer.
 

Partial Refunds

 
Partial refunds may be issued in the following cases:
 
  • Items returned with obvious signs of use
  • Items damaged or missing parts for reasons not due to our error
  • Items returned more than 30 days after delivery
 

Refunds

 
Once your returned item is received and inspected, we will notify you by email that we have received your package. We will also inform you whether your refund is approved or rejected.
 
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
 

Late or Missing Refunds

 
If you haven’t received your refund yet:
 
  1. Check your bank account or credit card statement again.
  2. Contact your credit card company, as processing times vary.
  3. Contact your bank for processing status.
 
If you still have not received your refund after these steps, please contact us at support@skmkcoffee.com.
 

Sale Items

 
Only regularly priced items may be refunded. Sale and discounted items are final sale and cannot be refunded.
 

Exchanges

 

We only replace items that are defective or damaged upon arrival.

 

To request an exchange for the same item, contact us at support@skmkcoffee.com with your order number and photos of the issue.

 

Gifts

 
If an item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.
 
If the item was not marked as a gift, refunds will be issued to the original purchaser.
 

Return Shipping

 
To return your item, contact our support team for the return address.
 
You are responsible for all return shipping costs, which are non-refundable. If a refund is issued, the cost of return shipping will be deducted from your total refund amount.
 
For high-value items, we recommend using a trackable shipping service or shipping insurance. We cannot guarantee receipt of returned items that are not tracked.
 

Need Help?

 

For questions about returns or refunds, please contact us at:

 

support@skmkcoffee.com